This is our Frequently Asked Questions (FAQ) page. FAQ’s are often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps. The purpose of an FAQ is generally to provide information on frequent questions or concerns; however, the format is a useful means of organising information, and text consisting of questions and their answers may thus be called an FAQ regardless of whether the questions are actually frequently asked

[epkb-knowledge-base id=1]

If your Frequently Asked Questions does not appear, or you have other comments or questions that have not been answered here – please contact support@citi.co.uk or use the webchat in the lower right.